Refund Policy

Refund Policy

Thank you for shopping with Zentrovia ZV.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us within 30 days of receiving your item.

Eligibility for Refunds:

- Item must be unused and in its original condition.

- Item must be returned in its original packaging.

- Proof of purchase is required.

Non-Refundable Items:

- Gift cards

- Personalized or custom-made products

- Items damaged by misuse

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5-10 business days.

For any questions, please contact us at support@zentroviazv.com